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Keeping Your Customers Happy Should Be Strategic Move   Advice,Business,Business Opportunities You are dealing with a highly agile and mobile consumer base. The advent of digital technology has made people highly extrovert and has given them the opportunity to voice their concerns openly. Yeah, forget about voicing concerns ; in fact, they can simply blow your brand  out into the nothingness if you fail to address their concerns and keep them happy. So, how are you going to keep them calm and cool? Well, you cannot expect things to go always perfect. You might have a superlative product or matchless service, but at times things will go wrong and that is the nature of things.  Therefore, it is imperative that you find experienced BPO services that can take care of your customer support department. While some profess that it is wise to develop an in-house customer care team, some believe that outsourcing is preferably the best solution. Well, both the viewpoints are valid on their own ri